Cancellation Policy

If we cancel the activity due to weather or other unforeseen circumstances, you will have the opportunity to rebook for another day or receive a full refund. Please contact us with any questions you may have about the weather.

All bookings will be considered a “no show cancellation” if you have not checked in with your guide at the Park store and signed the waiver at least 5 minutes before the activity and a refund will not be issued.

Refunds and rebookings cannot take place the same day as your activity.

Individual bookings of 4 or fewer guests can be cancelled with a refund or rebooked to another availability or activity up to 48 hours prior to activity.

Individual bookings of 4 or fewer guests will not receive a refund for cancellations or changes to bookings within 48 hours of their activity.

Private bookings or bookings of 5 or more guests can be cancelled with a refund or rebooked 14 days prior to trip.

Private bookings or bookings of 5 or more guests will not receive a refund for cancellations or changes to bookings within 14 days of their activity.

If you have any more questions, please email [email protected] Please allow 24 hours for a response.